NYC to wilkes barre , first Martz Traways messed up by telling me to catch a bus that didn't exist Started me off with a sour taste, ( I missed 3 hours in NYC ) , the kicker is , this bus driver was drunk, and rude ! Wouldn't let me on the bus at first after much dismay and many heart attacks her let me on, but he had a bad scanning device , the couple before me had "mobile " tickets , meaning we could use our phones to board .
He gave them a hard time , and then me and my fianc , and we had to make it home to our daughter! He let the couple ahead of us on and then said " another one , doesn't like to print backup!
" I said so I don't have to print backup it says her on your website .. it does ( I swear it ) long story short my trip was ruined , I did make it home but I had nearly a panic attack and why single us out when clearly his machine was not scanning from the 1st couple on, I just want my trip refunded I don't think that is unfair #Martztrailways
Product or Service Mentioned:
Martz Trailways Bus Service.
Reason of review: Poor customer service.